Customisable Booking Journey

Make every booking count.

Managing community venues isn’t as simple as marking an open slot on a calendar. Whether you run a civic hall, sports complex or community centre, each booking involves unique questions, rules and resources.

With SpacetoCo, our online venue booking system gives you complete control over the booking journey so you can capture the right information, share essential conditions and ensure hirers understand how your venue operates.

Feature benefits

How having a flexible customisable booking journey can save time and grow revenue

Reduce admin and back-and-forth

Ask the questions you need at checkout. Collect multi‑choice answers or open text responses and reduce follow‑up emails.

Full transparency

List your prices, minimum booking duration, cancellation window and refund policy, and attach rules, terms and conditions so guests know what to expect.

Control your calendar

Define opening hours, minimum hire times and daily caps. Set bump‑in/out times that block the calendar for set‑up and pack‑down without charging customers.

Decide who can instantly book

Enable Instant Book for simple spaces to let trusted hirers secure slots without approval or stick with manual acceptance for more complex venues.

Feature details

What you can do

Targeted questions & data

Create up to eight primary questions per space and gather everything from equipment needs to community group details.

Rules, terms & access instructions

Publish rules and upload detailed T&Cs. Access instructions and parking details are sent automatically with booking approvals, giving guests the information they need.

Flexible policies & payments
Set cancellation windows anywhere from 24 hours to 6 months and choose the refund percentage after the cut‑off. Combine these with minimum booking times and capped day rates to protect your revenue.

Integrated extras & charges
Sell add‑ons individually or in packages. Items can be fixed price or hourly, mandatory or optional, and available only on certain days or times.

See it in real life

St Heliers Community Centres in Auckland, use SpacetoCo’s Customisable Booking Journey to the max by communicating rules, T&Cs and extra charges through drop‑down FAQs and host questions.

Since switching to SpacetoCo they’ve doubled their bookings, operate near full capacity and have no outstanding debtors. Their success proves that a customisable booking journey isn’t just about convenience – it’s an investment in better community outcomes.