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Support & Onboarding that Sets your Team Up for Success
From Day One - And Every Day After.
Switching booking systems shouldn’t slow your team down. SpacetoCo’s onboarding and support model is designed to get you live quickly, confidently, and with less pressure on your staff — backed by local experts who understand how councils and community venues actually operate.
Whether you manage a single hall or a complex portfolio of facilities, we make the transition smooth and the ongoing experience easy.
The Problem: New Systems Often Create More Work
Many venue teams have experienced:
- Lengthy implementations that stretch on for months
- Training that’s too generic or disconnected from day-to-day workflows
- Support models that rely on ticket queues or “self-discovery”
- Systems that require heavy IT involvement just to stay operational
The result is low confidence, slow adoption, and staff spending more time managing the system than serving the community.
The SpacetoCo Approach: Practical, Human-Centred Support
We’ve onboarded 70+ councils and hundreds of community venues across Australia, New Zealand and the UK. Our approach is built around one simple principle: support should reduce workload - not create it.
From implementation through to everyday use, SpacetoCo combines hands-on onboarding, structured training, and fast, human support so your team feels confident from day one.
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Why Teams Choose SpacetoCo Support & Onboarding
Purpose-Built for All Venues
Our onboarding and support model is designed specifically for local government, community centres, and shared public spaces — not generic enterprise software rollouts.
Clear Timelines, Proven Delivery
Most venues are live in 4–12 weeks, with a fast-tracked option available for priority deployments.
Training That Builds Internal Capability
We focus on making your administrators self-sufficient, not dependent on external support.
Support for Staff and Hirers
Our team supports both your internal users and your booking customers, reducing calls and emails to council staff.
How It Works
1.
Planning
Together
We work with your team to understand how you currently manage bookings and what matters most to you. Together, we agree on timing, priorities, and what needs to be in place before you go live — at a pace that works for your organisation.
2.
Setting Up Your Spaces
We help set up your venues so they work the way you do. This includes booking rules, pricing, approvals, and who can access what — so everything reflects your real-world processes, not a one-size-fits-all system.
3.
Training & Going Live
Before launch, your team receives hands-on training using real booking scenarios. When you’re ready to go live, we’re there to support you and make sure everything runs smoothly.
4.
Ongoing Help & Improvements
Once you’re live, our support doesn’t stop. Our team is available to answer questions, help with changes, and show you new ways to get more value from the system as your needs evolve.
No IT team? No problem.
SpacetoCo is easy to use and set up, even if you’ve never used booking software before.
Onboarding Training — Designed for Real-World Use
Training is delivered by SpacetoCo’s Onboarding Coordinator and Account Manager, who are experienced in supporting local government and community venue system rollouts.
Here's how we'll deliver the training...
Timing
Delivered prior to implementation and scheduled in collaboration with each council or community venue.
Format
Primarily online workshops (in-person delivery available if preferred).
Trainers
Delivered by experienced onboarding and account management staff, alongside customer support teams.
Participants
Venue administrators, IT team and key operational personnel.
Outcome
Teams gain confidence, hands-on experience, and the ability to manage the system independently from day one.
Training Crafted to Ensure Confidence
What training covers:
- Online availability and booking workflows
- Online payments, refunds, and security bonds
- Customer self-service portal for casual, regular, and internal users
- User management, permissions, and role-based access
- Reporting, analytics, and performance insights
- Managing how to export the finance data to work with your other system
- Robust security and data protection measures
- Marketing and discovery benefits through online search (e.g. Google)
- Managing all space types — from halls and courts to food truck bays and pop-up sites
- Advertising council-owned and community-led facilities within a single ecosystem
This training ensures you and/or your team can confidently oversee booking processes through SpacetoCo from day one.
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Customer Support — Fast, Human, and Always Available
SpacetoCo provides ongoing support to both venue teams and booking customers.
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24/7 Knowledge Hub Access
Customers receive access to our extensive online knowledge hub, including:
- 130+ step-by-step help articles
- Practical guides and video tutorials
- Clear, plain documentation
Resources are available 24/7 and regularly updated to support onboarding, troubleshooting, and ongoing learning.
Responsive Support
- Phone, email, and live chat support
- Average online response times under 60 seconds
- Local support teams who understand council workflows
Because SpacetoCo is also a public marketplace, our support team assists hirers directly — significantly reducing inbound queries to venue teams.
24/7 Knowledge Hub Access
Customers receive access to our extensive online knowledge hub, including:
- 130+ step-by-step help articles
- Practical guides and video tutorials
- Clear, plain documentation
Resources are available 24/7 and regularly updated to support onboarding, troubleshooting, and ongoing learning.
Responsive Support
- Phone, email, and live chat support
- Average online response times under 60 seconds
- Local support teams who understand council workflows
Because SpacetoCo is also a public marketplace, our support team assists hirers directly — significantly reducing inbound queries to venue teams.
Rollout Timelines for Different Types of Venues
SpacetoCo works to venue or council timelines and priorities, supporting both phased and fast-tracked deployments.
Rollout options for all venue types
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Small, simple venues
2 - 4 weeks
Larger, busier centres
4 - 8 weeks
Council
8 - 12 weeks
Proof It Works
Real results from venue teams who gad a smooth rollout, less admin, and a system their teams actually enjoy using.
“Sometimes the process of rolling out is like doing breaststroke through quicksand — and this has been the complete opposite.”
Maggie L'Estrange, Admin & Venue Officer, City of Tea Tree Gully, South Australia
Our support and onboarding process and teams prove that we make it easy for venue teams to reduce admin and transition with ease.
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Up to 80% reduction in booking administration
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Significant drops in booking-related calls and emails
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Faster staff onboarding and higher system adoption
Built to Empower Teams.
Not Replace Them.
SpacetoCo doesn’t remove people from the process — it removes repetitive, manual work.
Teams retain control over approvals, policies, and exceptions, while the platform automates:
- Availability checks
- Booking confirmations
- Payments, refunds, and bonds
- Notifications and customer updates
This frees teams to focus on community engagement, facility optimisation, and strategic outcomes.
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Ready to Get Started?
Support That Grows With You
SpacetoCo is more than a booking platform — it’s a long-term partner for your venue teams. From your first workshop to your hundredth booking, we’re here to help you get the most out of your spaces — with less stress and more confidence.
Book a demo and see how SpacetoCo’s onboarding and support works in practice.
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