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Easy Messaging & Announcements
Instantly connect with your community with clear messages. With ease.
Community spaces often drown in admin – juggling manual bookings, emailing reminders and answering calls takes up precious hours. The result? Important details get lost in inboxes and guests are left waiting for answers.
Messaging in SpacetoCo’s online booking system brings every conversation into one place. Built into our venue management software, it lets you chat with hirers in real time, share updates and attachments, and send announcements at scale – giving you back the time to focus on creating impact for your community.
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Feature benefits
How having easy and centralised communication features in your online booking system can save time and grow revenue
Centralised conversations
Manage all communication about a booking in a single inbox so your team can easily find what was said and other colleagues can pick up where you left off.
Real-time responses
Talk directly with guests and send attachments throughout the process instead of waiting for email replies.
Empower your hirers
Guests can message hosts before they book to ask questions or confirm details, and every conversation is private and secure.
Broadcast & segment
Bulk‑message casual or regular hirers to highlight under‑used spaces, promote events or fill off‑peak times.
Feature details
What you can do
Central Inbox & NotificationsConversations stay attached to the booking in a tidy inbox. Pin important threads, set notification preferences and archive what you don’t need.
Rich Attachments & Emojis
Send, receive and save files like IDs, insurance policies or run sheets, and brighten your messages with full emoji support.
Host Announcements
Filter and broadcast messages to multiple guests – perfect for new access codes, rule changes or urgent updates. Add a subject line and attachments; hirers receive an email and can respond via messages.
Segmentation & Tagging
Group messaging tools let you communicate directly with casual or regular hirers to promote seasonal offers or under‑used spaces. Tag customers to make future targeting and reporting effortless.
See it in real life
The City of Cockburn shows that the messaging feature isn't just about convenience - it's a proven time saver.
The City of Cockburn saw bookings grow by over 25% and reduced calls to its recreation services team by 62%, saving staff around 70 minutes per booking.
With SpacetoCo's messaging feature, your guests can also experience quick responses; most hosts reply within 24 hours and SpacetoCo support can view messages to help resolve disputes.
Hirers love the clear communication and venue managers are happy that it leads to more bookings, less admin and happier communities.
Trusted by Hundreds of Councils and Community Centres Across The Globe.
From large local governments to grassroots community hubs, SpacetoCo is already powering hundreds of spaces just like yours.
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Ready to Simplify Your Bookings and Grow Your Impact?
Let us show you how SpacetoCo can reduce admin, increase revenue, and create a better experience for your community.
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