How to Turn Difficult Hirer Conversations into Strong Relationships
It’s Friday afternoon, your inbox is full, and then the phone rings. A hirer is upset — maybe the heating didn’t work, maybe they felt overcharged, .
If you’ve ever wondered, “Am I charging too much… or not enough for my venue hire?” you’re in good company. Pricing can feel like a balancing act — you want to keep your space accessible while making sure you cover costs and bring in enough revenue to keep the lights on.
The good news is, there’s a simple structure you can follow to build a pricing model that makes sense, is fair to hirers, and sustainable for your venue.
Without a clear pricing framework, you can end up with a patchwork of historic rates, awkward discounts, and one-off deals that create confusion for both hirers and staff. A consistent structure makes it easier to communicate your value, reduces admin, and ensures you’re not leaving money on the table.
“Even if you never intend to hire by the hour, starting with a basic hourly rate gives you a comparison point and a solid base for building your pricing.”
Download: How much should I charge for my community venue room hire?
Think of this as your pricing foundation. An hourly rate is simple, transparent, and easy for hirers to understand. From here, you can create daily, half-day, or package rates if needed.
Other approaches (like attendee-based or term rates) can be confusing or limit flexibility. Hourly gives you a common unit that can be adapted in multiple ways.
Not every hirer, time slot, or event should cost the same. Building in variation gives you flexibility while keeping your rates fair. Four common types of variable pricing:
Casual vs Regular HireYour venue’s value isn’t just the room itself — it’s everything that comes with it. Think about what extras should be charged separately, such as:
Charging these separately helps keep your base rate attractive, while ensuring you recover costs and create extra revenue streams.
Discounts can be useful but should be tracked carefully. They’re different from having a lower “regular hire” rate — discounts are ad-hoc reductions for specific groups or promotions. Examples include:
By tracking discounts, you can clearly show the value your venue is investing back into the community, and avoid setting unsustainable precedents.
Clarity is everything. Make sure hirers can quickly understand your rate card, which helps them self-select the right category and reduces admin for your team. Transparency builds trust — and makes it easier to justify your rates when questions come up.
“Potential hirers like the transparency and simplicity of having an hourly price to compare.”
Download: How much should I charge for my community venue room hire?
Do I need to stick with one rate for everyone?
No — flexible rate cards (casual, regular, community, commercial) make your pricing fairer and easier to manage.
What if I want to offer my space for free?
That’s fine too! Some venues offer $0 rates for certain groups as a community investment, or use free space as a gateway to future paid bookings.
How often should I review rates?
At least annually. Costs change, and a yearly review keeps your pricing relevant and sustainable.
Pricing doesn’t need to feel like guesswork. By using a structured approach, you’ll build confidence in your rates, keep hirers happy, and make your venue more sustainable.
👉 Want to go deeper? Check out more guides on Revenue, Finance and Funding here or watch our webinar on How much to charge for your venue here.
It’s Friday afternoon, your inbox is full, and then the phone rings. A hirer is upset — maybe the heating didn’t work, maybe they felt overcharged, .
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©️ 2025 SpacetoCo PTY LTD | All Rights Reserved |
AU: (08) 6102 1191 | NZ: (09) 887 4698